I just wanted to pass on a compliment that I received with regard to the care that Dad is receiving at The Glen. Dad’s Community Heart Failure Nurse phoned me to inform me that she was, for now, discharging Dad, as his condition has stabilised.
The nurse that phoned me first visited Dad in his previous Nursing Home towards the end of July, about a week after he was admitted there for respite care. She told me that she didn’t recognise Dad as the same person she had originally visited because he looked so much better and healthier. Dad told her that he has been much happier since he has been living at The Glen, that the staff were lovely, the environment was much better for him and that, in particular, he very much enjoyed the food. She praised the care and attention Dad was receiving, from both the nursing and care staff at The Glen and commented on the fact that Dad looked so much healthier, particularly due to his weight gain. She said that Dad was displaying a much more positive attitude in general but in particular to his eating and fluid intake.
On a personal note, as a family, we have also noticed this change in Dad. He is much more settled and seems much happier. Dad looks generally healthier and his mobility has also improved – mainly due to the fact that he can more easily move around the building, with just the aid of his walking frame. All the staff we have encountered treat Dad (and the other residents) with dignity and respect. It is a great comfort to us to know that Dad is safe and well looked after in such a caring, compassionate, friendly and homely environment.